We are committed to providing quality service to our customers. While we hope that you are always satisfied with your Explore Beautiful purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
- Returns must be made within 30 days of your receipt date for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- We regret that we do not refund original shipping costs with the return.
- Please note on the front side of your receipt or packing slip the reason for your return.
- You will be responsible for the return shipping & handling charges.
- Please make sure to record your tracking number because we cannot issue a refund until we confirm the receipt of the returned item. We are not responsible for lost packages.
- All returns will be credited to the original credit card used at the time of purchase.
- Returns will be processed within 7 days of us receiving your item.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Only items purchased at explorebeautiful.com may be accepted for a return.
Please Note: Empty containers cannot be accepted for a refund.